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GWI DataCenter Services

GWI maintains a highly secure datacenter to host the MBD/MARx extract data file to provide beneficiary health information to various MAPDs. We mandate industrial best practices and HIPAA compliance to provide highly confidential data a secure location.

GWI‘s datacenter is a central repository of confidential data where the data is stored securely, managed, and dissemination only on requests from Medicare Advantage health plans request for information related to the data.

GWI Data Center High lights:
• 24 X 7 X 365 support
• 99.95% uptime
• Outstanding performance and scalability
• Powerful data recovery and periodic data tape backups.

GWI Data Center Fact Sheet:
• Data stored in two separate physical locations
• Our corporate headquarters. (Southborough MA)
• AT & T Datacenter Orlando (for disaster recovery)
• Datacenter can be accessed through web (http), Terminal servers, VPN
• Change management / application management / release management
• High level system security implementation
• We follow industrial best practice and HIPAA compliance
• Back up everyday and stores in separate location
• High level security plan implemented (role level and user level)
• Transaction through secure channels
• SSL to transfer data from one location to another
• Based on the client requirement we provide PGP encryption
• Application servers (Windows 2003 enterprise editions, LINUX)
• Databases (Oracle, SQL Server)
• High level Security (HIPAA Compliance, ISO Compliance)

Call Center
• Customer service
• History and notes pertaining to all calls are documented for future reference.